Ordering & Shipping

We offer an extensive range of roses and other plants, and you can order many online. Some plants are only available at the nursery or for delivery in our local area, due to carrier size restrictions.

Ordering

Online

Most of our plants can be ordered online. We offer payment through credit/debit card, PayPal and Afterpay.

Over the phone

You can place your orders during business hours on (03) 53483351. Please have your order ready and your credit/debit card details on hand. Your account will be debited at time of placing your order.

Confirmation

We confirm all orders by email where possible. If you have not provided us with an email address (this may apply to phone and mail orders), you can assume your order is confirmed unless we contact you. If you do not receive an order confirmation after placing your order online, please contact us.

If we cannot supply an item once it has been ordered, we will contact you to discuss options.

Additions

We accept additions before your order has been prepared for shipping or collection. We will combine shipping where possible.

Cancellations

We accept cancellations before your order has been prepared for shipping or collection. We reserve the right to refuse cancellations or apply a cancellation fee.

Typographical Errors

If a product is listed at the wrong price due to typographical error, we reserve the right to refuse or cancel any orders placed for that product. If payment has already been made and your order is cancelled, we will issue a refund as soon as possible.

Size and Quality

Our range of plants is very diverse and the size of each plant can vary considerably when it is ready for sale. We pride ourselves on the quality of our products, and you can rest assured that you will receive the best quality plants available at the time we prepare your order.

Shipping Information

We take great care in packing plants for safe transit. Orders are processed in the order they are received, and we aim to dispatch within 7 days, though pre-orders have their own time frames. We will notify you when your order is shipped, along with tracking details.

Shipping Destinations

We ship to Victoria, New South Wales, Queensland, South Australia, ACT, and Tasmania.

We do not ship to Western Australia, Northern Territory, or outside Australia.

Shipping Rates for Bare Rooted Roses

Quantity	VIC, NSW, SA, ACT	QLD	TAS (incl. Quarantine)
1	$20	$30	$35
2 – 10	$25	$35	$40
11 – 20	$30	$40	$45
20+	$40	$50	$55

Shipping Rates for Other Plants (Pot Sizes 10 cm or under)

Shipping rates for potted plants are calculated at checkout based on order size and delivery location.

Tasmanian orders: A $15 Biosecurity Tasmania Treatment and Documentation Fee is incorporated into the cost of shipping.

We do not currently ship plants in pots larger than 10 cm. Larger sizes are available for collection or local delivery.

Collecting Your Order

Orders can be collected from our nursery in Eganstown, Victoria, 7 days a week from 9:00 am – 5:30 pm. Just let us know/select the option when placing your order, and we’ll notify you when it's ready.

Local Delivery

We offer local delivery for orders over $50. Delivery rates depend on distance:

Zone	Distance	Most Plants	Oversized (Large Trees, 40cm+ Pots)
Local Delivery Area	Within 20 km of Eganstown	$10	$40
Extended Local Delivery Area	20-30 km from Eganstown	$25	$55

Gift Cards

Gift cards and certificates are available for purchase. They are valid for 5 years from the date of issue and can be used for any products or services.

Postage for physical gift certificates is a flat rate of $1.10.