Cancellation policy

 

To cancel or change an order, contact us as soon as possible with your order number.

Orders for plants in stock

We can usually cancel or change your order until it is dispatched or collected. If you cancel for a change of mind, we deduct the payment fees we have already paid and can't recover, and once preparation has started, the time spent preparing your order. We will itemise any deduction.

Pre-orders

Pre-orders are covered by our Pre-orders page. In short:

• Change-of-mind cancellations are not automatically accepted while your order is on track for dispatch within its estimated window. We consider them case by case and may retain a reasonable amount for costs already incurred.
• If we can't dispatch within a reasonable time of the estimated window, you can keep your order with a new date or cancel the affected items for a full refund.
• If we can't supply a plant, we will refund it in full, or you can choose a substitute or store credit.

After dispatch or collection

Orders can't be cancelled once they have been dispatched or collected. If there is a problem with your plants, see our Refund policy.

Your rights

Our plants come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.